Export Procedure

We always strive on making timely delivery of best quality products at most competitive price to attain optimum customer satisfaction. After making an order of any of our product:-

• Emails, calls or faxes will be exchanged to specify details on quality, quantity, packing, delivery, payment terms, etc.
• We send a formal letter of offer.
• We exchange visit(s) if necessary, and negotiate to finalize price and payment terms
• We send you a draft contract in agreed terms for your view adjustment and changes is any.
• Buyer will confirm order quantity of goods and then send company details for proforma invoice
• Buyer confirms proforma invoice.
• Buyer releases operative instrument for loading, inland transportation, taxes as well as sea freight charges.
• Seller confirms payment and does shipment shipment within 5 – 7 working days

As for the delivery time, it is 7 – 10 days from port of loading to any port in your country maximum. For more details please do get in touch with us.

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification by email  when your order has shipped.

Shipping charges will be calculated and displayed at checkout. Deliveries should be expected within 2 to 5 days of confirmation of order and payment

Confirmation of shipping and tracking  link will be automatically sent via email to the customer  once packages have been allocated and loaded to delivery partners

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

If you received your order damaged, or it is lost in transit. Please contact the shipment carrier or our support team directly on: info@commoditiesandgoodsgroup.co.za  to file a claim. Please save all packaging material and damaged goods before filing a claim